Site conditions
Water, power, drainage, access and working space shape the installation.
Commercial drinking water service
Keep the drinking-water system working after delivery.
Qingchuan connects selection, delivery, installation, use support, filters, repair and parts so a commercial drinking-water system can keep serving its site over time.
Why service matters
Equipment is only one part of reliable operation.
A drinking-water point depends on the site, water source, power, installation, consumables and the people who maintain it. Service capability completes the system around the equipment.
Delivery and installation
Equipment needs to arrive, connect, commission and be handed over clearly.
Filters and maintenance
Usage, source water and filter type affect ongoing checks and replacement.
Repair and parts
A practical service path helps assess issues and coordinate the next step.
The service terms on this site describe projects in mainland China. Overseas arrangements must be confirmed for the destination, scope and contract. Equipment installation requires suitable water, power and site conditions; extended piping, drilling and other site modifications are confirmed separately. Most customers can replace filters using the guide for their equipment. On-site replacement can be requested where the service is available.
Service lifecycle
A service path from need to long-term operation.
Needs
Understand the site and the way people drink.
Selection
Match the equipment and system approach.
Delivery upstairs
Coordinate delivery to the site and the floor where the equipment will be used.
Installation
Connect, test and confirm daily use.
Use
Support clear operation after handover.
Filters
Review consumables around real conditions.
Repair
Diagnose, prepare and coordinate service.
Parts
Continue support beyond the warranty period.
01 — Delivery and installation
A clear handover from site review to daily use.
Delivery is coordinated through carriers such as SF Express and Suxin Jiada, with delivery upstairs as the core handover commitment. Drinking-water equipment includes free on-site installation across mainland China; the project location and site conditions are confirmed during consultation.
Delivery upstairs
Coordinate delivery to the site and the floor where the equipment will be put into service.
Standard installation
Equipment installation, connection, commissioning and basic use confirmation are included. Extended piping, drilling, pipe welding and other water or electrical modifications are charged separately.
02 — Warranty and repair
Service coordination when equipment needs attention.
Within one year, confirmed product-quality faults receive free on-site repair and free repair parts. Consumables are excluded.
Remote assessment
Start by understanding the issue, configuration and service conditions.
On-site coordination
Arrange parts and an on-site visit when the confirmed service path requires it.
03 — Filter replacement and maintenance
Keep consumables connected to real use.
Most customers can replace filters themselves by following the guide for their equipment. Where available, mainland-China on-site replacement is RMB 129 per visit, including replacement work, a routine check and full-unit cleaning; confirm local availability and filter compatibility before arranging a visit.
Filter replacement
Confirm the equipment and filter type before arranging the visit.
Routine care
The same visit includes a routine check and full-unit cleaning.
04 — Parts and long-term support
Warranty ending does not have to end support.
After warranty, Qingchuan provides lifetime parts-purchase support and paid on-site repair. Compatibility and the specific service arrangement are confirmed for the equipment concerned.
Parts support
Continue to purchase repair parts, wear parts and related consumables after warranty.
Long-term operation
The goal is continued maintainability, not a promise of free service forever.
Product and solution connections
Connect service support to the equipment and the setting.
From product selection to the operating setting, service support should make the next step clearer.
01
Lifecycle service
See the full operating path from delivery upstairs to long-term support.
02Products
Review equipment categories before asking for configuration advice.
03Solutions
Connect the service path to the setting where the system will operate.
04Q-K2 CO₂ service
A separate refill service for the commercial sparkling-water system.
05Drinking-water maintenance guide
Review filter care and routine equipment upkeep.
Direct after-sales contact
Contact service support
Tell us whether you are selecting equipment, arranging installation or supporting an installed system.
Qncla After-sales SupportInstallation · Repair · Filters · Parts
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Practical questions
Service boundaries should be clear before work begins.
Does equipment include delivery and installation?
Delivery is coordinated through carriers such as SF Express and Suxin Jiada, with delivery upstairs as the core handover commitment. Drinking-water equipment includes free on-site installation across mainland China; the project location, site conditions and any additional work should be confirmed during consultation.
What happens after the warranty period?
Parts, technical support and paid on-site repair can continue according to the equipment and service conditions. This does not mean that post-warranty repair is free.
What does on-site filter replacement include?
Most customers can replace filters themselves using the guide for their equipment. Where available in mainland China, an optional on-site visit is RMB 129 and includes replacement work, a routine check and full-unit cleaning. Confirm local availability and filter compatibility first.
Is Q-K2 CO₂ refill part of general maintenance?
No. Q-K2 cylinder refill is a specialized service with its own page and conditions.
Commercial drinking water service
Start with the service conditions your site actually needs.
Tell us whether you are selecting equipment, arranging installation or supporting an installed system.