Correct filter
Confirm the equipment and filter type before arranging a replacement.
Filter replacement and routine care
A defined visit for the consumables that keep water quality in service.
Filters are consumables, distinct from warranty repairs. Most customers can replace filters using the guide for their equipment; where mainland-China service is available, an optional RMB 129 visit includes replacement work, a routine check and full-unit cleaning.
Why service matters
Filter replacement and repair are different service paths.
Filter selection follows the equipment configuration. The on-site visit has a fixed scope: replacement work, a routine check and full-unit cleaning.
RMB 129 per visit
The published mainland-China fee applies to an optional visit where local service is available.
Routine check
The visit includes a routine condition check for the equipment.
Full-unit cleaning
The visit includes full-unit cleaning as part of routine care.
The service terms on this site describe projects in mainland China. Overseas arrangements must be confirmed for the destination, scope and contract. Equipment installation requires suitable water, power and site conditions; extended piping, drilling and other site modifications are confirmed separately. Most customers can replace filters using the guide for their equipment. On-site replacement can be requested where the service is available.
01 — Filter identification
Connect the consumable to the product that uses it.
Confirm filter type against the product configuration rather than treating every system as one universal specification.
Correct filter
Identify the equipment and filter type before ordering or replacing.
Consumable boundary
Filter replacement is routine consumable care, not a free warranty repair.
02 — RMB 129 on-site replacement
A defined service visit, not an open-ended repair call.
On-site filter replacement service is RMB 129 per visit. It includes replacement work, a routine check and full-unit cleaning.
Replacement work
Replace the confirmed filter for the equipment concerned.
Service fee
Where available in mainland China, the optional on-site replacement visit is RMB 129.
03 — Routine care
Maintain the system while the filter is being changed.
Each optional RMB 129 mainland-China visit includes a routine equipment check and full-unit cleaning, where available. A fault that needs repair follows the separate warranty or paid-repair path.
Routine check
Review normal equipment condition during the visit.
Full-unit cleaning
Clean the whole unit as part of the replacement visit.
Product and solution connections
Connect service support to the equipment and the setting.
From product selection to the operating setting, service support should make the next step clearer.
01
Products
Confirm the product configuration before selecting a filter.
02Warranty & repair
Separate consumable maintenance from product-quality warranty issues.
03Parts support
Connect filters and wear parts to long-term support.
04Drinking-water maintenance guide
Review filter care and routine equipment upkeep.
Direct after-sales contact
Discuss filter support
Tell us the equipment, filter type if known, usage and water conditions so the next maintenance step can be discussed.
Qncla After-sales SupportInstallation · Repair · Filters · Parts
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Practical questions
Service boundaries should be clear before work begins.
What is included in the RMB 129 service?
Most customers can replace filters using the equipment guide. Where available in mainland China, the optional RMB 129 visit includes replacement work, a routine check and full-unit cleaning.
Is filter replacement a warranty repair?
No. Filters are consumables. Filter replacement is a separate routine-care service, while product-quality faults follow the warranty or paid-repair path.
How do we arrange the right filter?
Provide the equipment and filter type if known. The filter is confirmed against the actual product configuration before the visit.
Filter replacement and routine care
Start with the product and the conditions around it.
Tell us the equipment, filter type if known, usage and water conditions so the next maintenance step can be discussed.