Product-quality fault
Within one year, a confirmed product-quality fault receives free on-site repair and free repair parts.
Warranty and repair
A clear repair path when equipment needs attention.
Qingchuan connects issue assessment, parts preparation, on-site service and follow-up while keeping product warranty and paid repair boundaries clear.
Why service matters
Warranty and repair are different service situations.
A reliable after-sales path starts by identifying the issue and its coverage before arranging the appropriate support.
Consumable boundary
Consumables are excluded from the free warranty boundary.
Remote assessment
Start with configuration, symptoms and service conditions.
Post-warranty support
Parts and paid on-site repair can continue after warranty according to need.
The service terms on this site describe projects in mainland China. Overseas arrangements must be confirmed for the destination, scope and contract. Equipment installation requires suitable water, power and site conditions; extended piping, drilling and other site modifications are confirmed separately. Most customers can replace filters using the guide for their equipment. On-site replacement can be requested where the service is available.
01 — One-year on-site warranty
A defined path for product-quality faults.
Within one year, a confirmed product-quality fault receives free on-site repair and free repair parts. Consumables are excluded.
Covered repair
A confirmed product-quality issue can enter the free on-site warranty process.
Repair parts
Repair parts for the covered repair are provided free of charge.
02 — How service is coordinated
From diagnosis to a practical next step.
The service process can include remote diagnosis, issue assessment, parts preparation, visit coordination and follow-up. It does not promise that every issue is resolved in one visit.
Remote diagnosis
Understand the symptom, equipment and current conditions first.
On-site repair
Arrange a visit when the confirmed service route requires on-site work.
03 — Component terms
Core hot tanks follow their own terms.
316 stainless-steel hot tanks are warranted for three years; 304 stainless-steel hot tanks are warranted for two years.
316 hot tank
Three-year warranty.
304 hot tank
Two-year warranty.
04 — Paid repair after warranty
Support continues, but not as permanent free repair.
After the warranty period, Qingchuan provides lifetime parts-purchase support and paid on-site repair. The product, issue and service arrangement are confirmed before work begins.
Parts and judgement
Identify the part, condition and repair route needed for the equipment.
Paid on-site repair
On-site repair outside the warranty boundary is charged as a paid service.
Product and solution connections
Connect service support to the equipment and the setting.
From product selection to the operating setting, service support should make the next step clearer.
01
Delivery & installation
Review the boundary between standard installation and additional site work.
02Filters & maintenance
Keep consumables and routine checks separate from product warranty.
03Parts support
Continue equipment support beyond the warranty period.
04Drinking-water maintenance guide
Review filter care and routine equipment upkeep.
Direct after-sales contact
Contact service support
Share the product, location, symptoms and current use conditions so coverage and next steps can be assessed.
Qncla After-sales SupportInstallation · Repair · Filters · Parts
Please scan with WeChat to contact After-sales Support
Practical questions
Service boundaries should be clear before work begins.
What does the one-year warranty cover?
Within one year, a confirmed product-quality fault receives free on-site repair and free repair parts. Consumables are excluded.
Is every on-site visit free?
No. Free on-site repair applies to confirmed product-quality faults within the one-year warranty. Post-warranty and non-warranty repair are paid services.
Does every repair finish in one visit?
No such promise is made. The route may require diagnosis, parts preparation, an on-site visit and further coordination.
Warranty and repair
Describe the issue and let the service path start with the facts.
Share the product, location, symptoms and current use conditions so coverage and next steps can be assessed.