Clear handover
Coordinate payment, delivery upstairs and installation around the actual site.
Commercial drinking water lifecycle service
A drinking-water system needs a service path for its whole working life.
Qingchuan connects the operational steps around commercial drinking-water equipment: payment, delivery upstairs, installation, day-to-day use, warranty, filter replacement, paid repair and lifetime parts-purchase support.
Why service matters
Lifecycle service treats the equipment and its operating conditions as one system.
The point is not to relabel after-sales. It is to make every stage—from handover to long-term maintenance—clear for the people responsible for the site.
Defined warranty
Keep one-year product-quality warranty distinct from paid repair.
Routine care
Give filter replacement its own defined service scope and fee.
Maintainability
Keep a parts-purchase and paid-repair route open after warranty.
The service terms on this site describe projects in mainland China. Overseas arrangements must be confirmed for the destination, scope and contract. Equipment installation requires suitable water, power and site conditions; extended piping, drilling and other site modifications are confirmed separately. Most customers can replace filters using the guide for their equipment. On-site replacement can be requested where the service is available.
Service lifecycle
Lifecycle journey: from the order to long-term operation.
Payment
Confirm the equipment order and project arrangement.
Delivery upstairs
Coordinate carrier delivery to the site and the floor of use.
Installation
Arrange free on-site installation for the drinking-water equipment.
Use
Put the commissioned equipment into daily operation.
Warranty
Address product-quality faults within one year through free on-site repair and parts.
Filter replacement
Most customers can follow the equipment guide; optional mainland-China on-site replacement is available where service coverage permits.
Paid repair
Assess and arrange repair outside the warranty boundary.
Parts support
Continue lifetime parts-purchase support after warranty.
01 — Handover
From payment to a drinking point that is ready to use.
Delivery is coordinated through carriers such as SF Express and Suxin Jiada, with delivery upstairs as the core handover commitment. Drinking-water equipment includes free on-site installation across mainland China; additional site construction is confirmed separately.
Included installation
Installation, connection, commissioning and basic use confirmation are included for drinking-water equipment.
Additional work
Extended piping, drilling, pipe welding and other water or electrical modifications are charged separately.
02 — Protection and repair
Keep coverage, maintenance and repair in their right lanes.
Within one year, confirmed product-quality faults receive free on-site repair and free repair parts, with consumables excluded. Filter replacement is routine care; repair outside warranty is a paid service.
Warranty
One-year product-quality coverage, plus the stated hot-tank warranty terms.
Paid repair
Coordinate technical assessment and paid on-site repair after warranty or outside coverage.
03 — Routine filter care
A fixed replacement visit for the consumables in service.
Most customers can replace filters themselves using the guide for their equipment. Where available in mainland China, optional on-site replacement is RMB 129 per visit and includes replacement work, a routine check and full-unit cleaning.
Replacement visit
Confirm the product and filter type before arranging the service.
Routine care
Use the same visit to check normal condition and clean the whole unit.
04 — Long-term maintainability
The service path remains available after warranty.
After warranty, Qingchuan provides lifetime parts-purchase support and paid on-site repair, subject to the equipment and specific service arrangement.
Parts purchase
Identify the equipment and required part before confirming compatibility.
Service planning
Bring product, location and operating conditions into the discussion before work begins.
Product and solution connections
Connect service support to the equipment and the setting.
From product selection to the operating setting, service support should make the next step clearer.
01
Delivery & installation
Plan site handover and the boundary of additional work.
02Warranty & repair
Understand free warranty repair and paid repair after warranty.
03Filter replacement & routine care
Review the RMB 129 on-site filter service.
04Drinking-water maintenance guide
Review filter care and routine equipment upkeep.
Direct after-sales contact
Discuss a service plan
Share the product, project location and current stage—from planning to an installed system—so the appropriate service route can be confirmed.
Qncla After-sales SupportInstallation · Repair · Filters · Parts
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Practical questions
Service boundaries should be clear before work begins.
Is lifecycle service the same as after-sales?
No. It connects the full operating path: delivery upstairs, installation, use, warranty, filter replacement, paid repair and parts support.
What is included before and after delivery?
Drinking-water equipment includes free on-site installation across mainland China. Delivery is coordinated through carriers such as SF Express and Suxin Jiada, with delivery upstairs as the core handover commitment. Additional site work is charged separately.
How is long-term support handled?
After warranty, Qingchuan provides lifetime parts-purchase support and paid on-site repair. Filter replacement remains a separate RMB 129 routine-care service.
Commercial drinking water lifecycle service
Discuss the service path around the site, not just the equipment.
Share the product, project location and current stage—from planning to an installed system—so the appropriate service route can be confirmed.